Reply To: Deleting Default Incident Categories in SCSM
We’d love to delete Console as that is mostly how all techs will enter tickets. We want to know how they came in only, email, IM, phone, etc. You cannot delete Console out of the box. You can...
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It’s not recommend to delete those. Best to rename them.
View ArticleDeleting Default Incident Categories in SCSM
Is it okay for us to delete default incident categories in Service Manager 2012, or will there be some harm to basic system functions, like reporting and SLO calculation?
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